Operations Manager

Application deadline 14th March 2025

Position: Operations Manager
Location: Mobile Sauna Sites, Central Yard, and Remote Work
Job Type: Full-Time - 40 hours PW (flexible working hours, including early mornings/evenings/weekends as needed)
Salary: £27 - 35k (based on experience)

Role Overview

The Operations Manager is responsible for overseeing and optimising all sauna site operations. Working closely with the Site Supervisor, they ensure efficiency, consistency, and quality across locations.

This role is strategic yet hands-on, requiring someone who can implement systems, manage staff performance, and continually improve operational workflows. The Operations Manager ensures that teams are supported, supply chains run smoothly, and customer service standards remain high.

Approximately 50% of this role is remote but will need to be in the East/West Sussex area, with the remainder spent visiting sauna locations, handling logistics, and ensuring efficient site management. 

Key Responsibilities

1. Operational Oversight & Efficiency

  • Oversee all sauna site operations, ensuring consistency in service, staffing, and logistics.

  • Work closely with the Site Supervisor to identify and resolve operational challenges.

  • Implement and refine systems and processes to improve efficiency.

  • Manage staff rotas and stock logistics.

  • Monitor business performance metrics to ensure targets are met.

2. Staff Management, Hiring & Development

  • Lead staff communications, ensuring all team members receive and understand operational updates.

  • Oversee staff scheduling, ensuring adequate coverage across all sites.

  • Be initial POC for staff and delegate and organise efficient to solve issues (staff sickness, etc). 

  • Advertise job vacancies, screen applications, and coordinate the hiring process for new sauna staff.

  • Conduct interviews and hiring assessments to bring in suitable team members.

  • Develop training materials and operational manuals to standardise procedures.

  • Conduct staff performance reviews, offering training and feedback as needed.

  • Address escalated staff issues, working with the Site Supervisor to resolve concerns.

  • Foster a positive and motivated team environment.

3. Logistics & Maintenance

  • Ensure all sites are well-maintained, implementing a preventative maintenance plan.

  • Oversee the procurement and stock management of sauna supplies.

  • Work with external suppliers and contractors to handle major site maintenance needs.

4. Customer Experience & Service Standards

  • Monitor and enhance customer service quality across all locations.

  • Responding to customer feedback that gets sent on from Admin team. 

  • Manage customer service escalations, ensuring timely and professional resolutions.

5. New Site Openings & Growth Strategy

  • Plan and execute new site openings, coordinating logistics and staff training.

  • Ensure all required materials and stock are prepared and delivered on time.

  • Work closely with the Site Supervisor to refine operational manuals.

6. Expectations & Ways of Working

  • Maintain clear and proactive communication with the founders and Site Supervisor.

  • Take ownership of operational responsibilities without requiring micromanagement.

  • Implement structured systems to improve efficiency and accountability.

  • Be available to problem-solve and support the team as needed.

  • Continuously refine and improve operations to support business growth.

Skills & Experience Required

  • Proven experience in an operational leadership role, ideally in a multi-site or hospitality-focused business.

  • Strong process-driven mindset, with experience improving efficiency.

  • Excellent people management skills, with experience leading and developing teams.

  • Highly organised, with the ability to manage multiple priorities.

  • Confident with problem-solving and handling escalations.

  • Experience in hiring and onboarding new staff.

  • Basic maintenance/technical knowledge is desirable but not essential.

  • Full UK driving licence required.

How to apply: If you connect with what you have read in this job advert and you fit the requirements set out please send your CV and cover note to mgmt@lunahutsauna.co.uk