Please read these Terms and Conditions carefully before you start to use our Website or our App and before purchasing or booking any services through our Website or our App. By using our Website or our App, you confirm that you accept these Terms and Conditions and that you agree to comply with them regardless of whether you choose to register with us.

All participants must sign the Luna Hut Health & Safety Waiver on their Momence Account prior to attending a sauna session. It is the responsibility of the client to ensure they have understood and signed the waiver and are in a good state of health before participating in a sauna session or event.

Cancellation policy

• If are booked into a session but can no longer attend you can cancel from your Momence account. You will receive a credit to rebook if it is outside of the 24 hour cancellation window. We do not offer money refunds.

• For group bookings the cancellation window is 3 days (72hrs)

• If for any reason we have had to cancel your session ourselves, you will be entitled to a money refund or sauna credits if preferred.

• If you are looking to change your booking under 24 hours before (IE if you are running late) we will do our best to accomodate time changes on the day but we can’t guarantee availability. Best bet is to drop us an email - please note that we won’t be able to move your booking to a different day.

Membership terms

• Memberships are rolling monthly contracts and can be cancelled via email with 7 days’ notice.

• Credits reset each month (they do not roll over) - sign in to your account to see how many credits you have.

• Activates upon date of first visit and auto renews on that date thereafter.

• Pass valid for use by named pass holder only (other than guest credits).

• Not eligible for refund or transfer.

• Memberships can be paused once every 3 months for a maximum of 30 days

• Holds must be requested via email with 7 days notice given prior to the hold start date. Holds cannot be backdated.

• Holds requested for medical reasons may exceed 30 days if accompanied by a doctor’s note.

Sauna Use Waiver

• I enter and use the sauna at my own risk. I will consult my GP before making a booking If I have any medical conditions, underlying health problems, use prescription drugs or are pregnant.

• I will not consume alcohol, smoke or vape in the sauna. Jewellery will be removed to prevent burning. 

• I will limit my sauna sessions to 15-20 minutes without breaks. I will keep access points clear to allow others to enter and exit safely.

• If swimming in the sea I do so at my own risk. It is my responsibility to ensure that I am a capable swimmer, can handle being exposed to the cold temperatures and varying conditions.  

• No children under the age of 16 are permitted to use the sauna.

• If making this booking on behalf of a group, it is my responsibility to ensure that all users are aware or the Terms + Conditions of safe sauna use as stated above.

• The Luna Hut operators reserve the right to refuse admission to intoxicated persons or any other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

Online Services Terms of Use

Account Creation

You warrant that;

• The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

• You will notify us immediately of any changes to the Personal Data by updating these details on your online account.

• You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Pricing

Information displayed on the website related to pricing and service availability is subject to change by Luna Hut without notice.

Online bookings

• Pre-booked sessions must be paid for in advance.

• We require that you sign into classes a minimum of 5 minutes prior to the class start time. If you have not signed in by this time your space may be opened up to allow drop ins and this will be treated as a late cancellation – your class will not be credited or refunded and you may be charged a fee.

Payment 

If the Online booking is paid by debit or credit card, you authorise Luna Hut to debit the card provided by you without notice to you. Authorised debits include, but are not limited to, all late cancelled or missed classes fines under the monthly unlimited + monthly 8 pack memberships.

Promotions & discounts

• Corporate discounts can be provided on request.

• Promotions cannot be combined or backdated.

Gift cards

• The gift card will expire 12 months from purchase. We will not refund any balance remaining and we will invalidate the card.

• Gift cards cannot be exchanged for cash. We do not give change or refunds on gift cards or e-gift cards.

• If you are using a Gift Card online and the total order value is less than the value of the card, any balance will remain on the card and may be applied to future purchases, provided that the card has not expired. However a Gift Card cannot be used for partial payment online.

• We reserve the right to refuse to accept a gift card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.

• We reserve the right to amend the gift card and e-gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so.

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

• modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

• change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.

It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. 

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for;

• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

• any loss of goodwill or reputation; or

• any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Enquiries or complaints

If you have any enquiries or complaints please email; 

info@lunahutsauna.co.uk